Transferring to a friend or trusted buyer? Here’s how:
You can easily transfer some or all of the items on your order by clicking the “Start a Transfer Button” in your User Portal. Have you accessed it yet? If not, here is the link: https://portal.shambhalamusicfestival.com/
If it’s your first time accessing our new online system, you will not have a password and will need to create one by clicking the “Reset or Create Password” button. A password reset link will be emailed to you, please check your junk, spam, and promotions folders for your reset password link.
Once a transfer has taken place, both the original purchaser and you will receive an official transfer receipt from SMF. This email will contain information on how you can log into the online ticketing system to access your tickets or ShambhaLodging packages. Once transferred, those items are removed from the original purchaser’s account. If you did not receive your transferred ticket, please check your junk, spam and promotions folders.
If you do not receive either of these emails in any of your inboxes or junk-mail folders, please let us know. This would likely be due to incorrectly spelling the email in the transfer, so please be very careful when trying the transfer again.
Check out our Online Ticketing System FAQs for a ton of helpful information:
https://www.shambhalamusicfestival.com/faqs#ticketing
Looking forward to welcoming you Home to the Farm! ✨